Question 1

With major appliances, does delivery include installation?

Accepted Answer

It’s highly variable. “Threshold” delivery generally means just delivering the appliance to your door, while “white glove” includes full installation and removal of debris.

Question 2

What does major appliance installation usually include?

Accepted Answer

Connecting to existing hookups, leveling, and a test run is usually included.

Question 3

What usually costs extra in major appliance installation?

Accepted Answer

New hoses, cords, vent kits, water lines, gas fittings, electrical work, plumbing modifications and anything that requires a licensed tradesperson.

Question 4

Will they haul away my old appliance?

Accepted Answer

Some retailers offer haul-away for a fee, and others do it as part of the installation process. Local rules on recycling and refrigerant disposal may apply.

Question 5

Will the new major appliance fit?

Accepted Answer

That depends on your space and what you are trying to install. Measure everything before ordering. Delivery teams can remove doors or handrails in some cases, but they will not alter walls or fixtures.

Question 6

Do I have to be home to take delivery of a major appliance, and during its installation?

Accepted Answer

Yes. The teams will need an adult to review and sign off on the work after it's completed.

Question 7

Will my new major appliances need special electrical outlets?

Accepted Answer

If they use electricity instead of natural gas for heating, yes. 240-volt circuits for electric ranges and dryers are typically required. If you are replacing a unit that was running on the right power, the outlet is likely already in place. If you are placing it somewhere new or significantly changing the size of the appliance, maybe not. Check first.

Question 8

What happens if the installer tries to plug in a major appliance into an inadequate power outlet?

Accepted Answer

Usually nothing, as the plug physically does not fit as a safety feature. If you connect to 120-volt power through an adapter or replacement plug, most appliances simply won't work properly, with motors and electronics failing to run at the correct speed or power, control boards failing, and appliances with heating elements barely warming up. Connecting a 240-volt Kenmore range or stove to a 120-volt outlet will void the Kenmore warranty.

Workarounds also come with real risks, such as fire hazards, tripped breakers, electrical shocks, non-coverage from insurance policies, and so on. Installation teams are very aware of this and will refuse to do the job unsafely due to legal liability. Hiring a licensed electrician for a relatively simple job of installing the proper outlet is really your only correct option.

Question 9

What should I do before installers or delivery people arrive with major appliances?

Accepted Answer

Clear a path from the entrance to the install location. Empty and unplug the old unit from electrical outlets only. Leave any gas connections in place. Make sure the space is clean, and have any needed outlets, shutoff valves, or vents ready. You may also need to shut off the specific circuit breaker in your electrical panel for that appliance during installation to make the procedure safe.

Question 10

Should I inspect the major appliance during delivery?

Accepted Answer

Yes. Check for dents, scratches, and missing parts, and note any damage on the receipt. If you report damage after the crew leaves, that may make a claim harder to resolve.

Question 11

What are the common issues in major appliance installations that fail to complete?

Accepted Answer

The most common reasons are that the unit is the wrong size for the space, missing hookups, unsafe wiring, inadequate power, or no shutoff valve.

Question 12

What happens if a major appliance installation cannot be completed?

Accepted Answer

The crew documents the reason, and the appliance is either taken back to the warehouse or left behind, uninstalled, unconnected, and not safe to use. Fees may apply for a return trip, redelivery, or the partially completed installation, especially if the cause of the failure is the responsibility of the customer (missing hookups, wrong measurements). If the cause was the retailer's error, such as a wrong model or damaged unit, you should not be charged. A new appointment is scheduled once the problem is fixed, which can create a waiting period of days to weeks.

Major Appliance Delivery & Installation

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