Can't find what
you're looking for?
For Warranties and Policies, request warranty information.
For questions regarding
service on a large item,call 1-888-Kenmore.
Have a product idea that
you would like to share?Visit Inspiration & design tools
customer care
Return Policy
Satisfaction Guaranteed or Your Money Back
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your receipt within 90 days of your purchase for a refund or exchange. If you are not satisfied with your purchase after these time periods, please let us know. Your satisfaction is important to Kenmore.
Restocking
A 15% restocking fee is charged on built-in Home Appliances.
For mailable and home delivery items, see our return options below. Shipping and handling charges are not refundable. For additional questions on Kenmore.com returns or order inquiries, email webcenter@customerservice.sears.com.
Hassle-free Returns & Exchanges
Whatever the reason for a return, it's no problem. Depending on the item, online merchandise can be returned in one of several ways. Here's how:
Scheduled delivery items
(Appliances, etc.)
- By scheduled pick up
- To any full-line Sears store
Shipped items
(UPS, U.S. Postal Service, etc.)
- By mail
- To any full-line Sears store
Mail-in Returns
All shipped items (UPS, US Postal Service, etc.), including Parts and Auction merchandise, can be returned by mail using the packing slip provided. Shipping costs will be refunded only if the product was damaged during delivery or if the wrong item was shipped.
UPS Shipped Items
Because our automated system processes your order almost immediately after you click the "Process Order" button in Checkout, it not possible to cancel your order before it fulfilled. However, when you receive the shipment, it will contain specific instructions on how to return it for a refund. In addition, home delivery of larger items can be refused, if necessary.
If you make an order that you wish to cancel, you may mail the order back after you have received it or return the merchandise to your local Sears store. If you choose this last option, please be sure to follow the correct steps on returning Sears.com merchandise.
