Sears Holdings Corporation - How to Order
- How to Order
- How to Order for International Shipping
- Payment Options
- Rain Checks
- Taxes
- Tax Exemptions
- Back-in-Stock E-mail Notification
How to Order
We make it easy. Throughout our site, whenever you see a product you'd like to purchase, simply click "Add to Cart" and the item will be added to your Shopping Cart. There are many ways to find what you're looking for: search by type of product, brand name, item or manufacturer number, keyword, or by browsing categories and featured items.
Once you've clicked "Add to Cart" on an item:
- If the item you have selected has additional options or accessories, the Product Options page will display. If there are no additional options or accessories, you will go straight to the Shopping Cart.
- Your Shopping Cart will be displayed. From your Shopping Cart, you can continue shopping, save your Shopping Cart for purchase at a later date, or continue to check out.
- Once you choose to Check Out, you'll provide your billing and shipping information.
- If the item you have selected qualifies for home delivery, the Set-up, Haul-Away & Installation page will display for you to choose set-up, haul-away and installation specifics, as applicable. You will also be able to choose a delivery date from the Delivery Scheduling page. If your selection does not require home delivery or installation, you will be taken directly to the Review Order and Specify Payment Method screen.
- You'll have a chance to review your total order, including any discounts, tax, and shipping costs. If you're satisfied, you'll provide your credit card information to complete your secure transaction.
- You will then see an Order Confirmation screen which indicates we've received your order and gives you a confirmation number for your order.
- We'll send an email confirmation within 24 hours to let you know your order has been processed. This email is your receipt and will include your confirmation number, verification of the items purchased, your shipping and delivery information, and any applicable rebate forms.
You can always contact Customer Service at 1-800-349-4358 for any information regarding your order.
How to Order for International Shipping
Just add items to your cart and click on the checkout button. FiftyOne will calculate and display the order total in your preferred currency, including shipping costs from the U.S. to your selected international destination, as well as any applicable duties and taxes as determined by the destination customs and revenue authorities.
Are there any additional costs that will be due upon receipt of my order?
No. When you use the FiftyOne global checkout, you will be provided with an order total in your preferred currency. The order total presented will be the amount that you will be billed.
Payment Options
You can purchase from Sears with a gift card, eBillme™, PayPal, or credit card.
We accept the following Gift Cards: Sears, the new Kmart 16-digit card and Lands' End with PIN number.
We accept cash payments from eBillme™ Pay secure from your online bank account or walk-in location. Learn More
We accept the following Credit Cards: Sears Card® , Sears Premier Card® , Sears ChargePlus® , Sears Commercial One® , Sears Gold Mastercard® , Mastercard, VISA, American Express, or Discover.
Rain Checks
Occasionally, demand for our hottest items surpasses our supply. When this happens with items that are not discontinued, our stores may be able to issue you a rain check. This rain check allows you to purchase the item at a later date for the original the sale price. At this time, we do not issue rain checks online.
See our store locator to find a store near you that issues rain checks. Or, try Buy Online Pick Up in Store as a more convenient option to purchase the product at the sale price. Look for the blue 
for qualifying products.
Taxes
We are required by law to collect all taxes based on where your order is being shipped or delivered. When you review your order total during the checkout process, you'll see the estimated sales tax. The actual charge to your credit card will reflect the applicable state and local taxes.
Tax Exemptions
If you’re a tax-exempt entity, you can take advantage of your tax-exempt status for qualifying purchases made on sears.com. You simply place your order as usual and send us a copy of your certificate or other required documentation along with your sears.com order number to taxexempt@customerservice.sears.com or fax a copy to 1-847-645-6493. We will process the tax credit within 2 business days.
Although we keep a record of your tax-exempt status, you must follow the steps above with each tax-exempt sears.com purchase to receive the applicable tax credit.
Back-in-Stock E-mail Notification
If an item is out of stock, a “Ways to Buy” button will display beside the product. Click on the “Ways to Buy” button, enter your email address, and we will notify you when the product is back in stock. At that time, you can decide if you want to purchase the item.
