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Kenmore  Ultra High-Efficiency Water Softener

  Item#  04238420000 | Model#  38420
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 Rating 4.0 | 45 Reviews | Write a review
Reg Price: $599.99
Savings: $100.00
$499.99
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Specifications & Dimensions

Dimensions:
Depth (in.): 21
Height (in.): 48
Plumbing Connection: Up to 1-1/4 in.
Width (in.): 17
Capacity and Flow:_UP
Salt Storage Capacity (lbs.): 200
Water Flow Rate (gpm.): 9
Product Overview:
General Warranty: 1 year limited parts and labor, 10 year limited tank
General Features:
Color Family: Gray
Household Size: More than 6
Iron Removal Setting: Yes
Low Salt Light: Yes
Regeneration Control System: Water Meter
Salt Storage Tank Light: Yes
Water Softener Type: Salt-Based (Ion Exchange)
Power and Performance:
Hardness Capacity (grains): 40,100
Hardness/Salt Efficiency: 5090@2.3 lbs.
Operating Pressure Range (psi): 20 - 120
Regeneration Time (mins.): 124
Softener Resin (Cu.Ft.): 1.11

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Product Description

Kenmore — trusted in the homes of more than 100 million Americans.

The Kenmore 38420 Ultra High-Efficiency water softener is Kenmore's most efficient water softener ever! This Kenmore is a great choice for anyone and the best choice for larger homes and families.

  • IntelliSoft2™ uses up to 35% less salt and 37% less water*
  • Ultra Cleansing keeps larger particles of sediment from entering the home plumbing system
  • Ultra-flow valve provides 41% better flow than the high-flow valve
  • Large lighted LCD screen allows for easy reading and menu selection in areas of low or bright light
  • Water monitoring system tracks daily water usage
  • Automatic LED salt tank light
  • Advanced low-salt indicator
  • Specifically designed for easier salt loading
  • Third-party tested and certified by the National Sanitation Foundation (NSF)

* Compared to Kenmore water softeners sold since 2001

This product comes with:

Added on March 12, 2011

 

Overall, others give this:

45 Reviews Write a review
34 Reviewers (76.0%) would recommend this to a friend.
Overall Rating Breakdown:
5stars
4stars
3stars
2stars
1stars

Reviewers may have received a benefit, like a sweepstakes entry or rewards program points, in exchange for writing a review.
Those benefits were not conditioned on the positive or negative content of the review.

Most Helpful Reviews

Praise13 found this helpful
DBowers
Apr 21 , 2014
As good as, if not better than the Culligan it replaced
I was fortunate to be able to pick this up through a local Sears retailer. It was installed on the evening of 4/17/14 and took approximately 4 hours. The instructions were very clear, and I needed only the most basic of tools. The plumbing in my home is all PVC, so my installation was much easier without having to sweat copper pipes together. Once the unit was sterilized and in service, I noticed a difference in cold water quality almost immediately. The hot water took a bit longer to improve since I didn't bother to drain and refill the water heater. My old twin-tank Culligan softener was driven by a timer mechanism, so regardless of how much water we used, it would run daily even if we were away for an extended time. This caused the old softener to go through salt at an incredibly fast rate. This new unit is a single resin tank, but the big difference is that it regenerates based on how much water is used. This alone will pay for itself in a short time simply from salt savings. Furthermore, a very useful feature is a display that shows how many gallons per minute flow through the unit. This helped me identify a plumbing problem elsewhere in the home. If I had one complaint, it's that the bypass valve that comes with it is a plastic mechanism, not metal. This may not be an issue down the road, but I was accustomed to seeing a more robust brass valve. Otherwise, I'm thoroughly impressed with this Kenmore unit. It is 1/3rd the cost of the Culligan, was easy to set up and program, the instructions double as a service and parts manual, and I'll be able to obtain replacement parts easily through my local Sears.
Criticism28 found this helpful
harry68
Jun 5 , 2012
Leaking & delay in repair even with warranty
I have had this softner for 5 years It has leaked twice & flooded my garage with salt water all over & when I called to schedule repair it was impossible to get some one out. Good Luck !
 

WiseReviewer

Ventura, CA

Jul 14 , 2014
via sears.com
Overall
High Efficiency!

We have VERY hard water...tested at 50. This water softener is the best one we've ever had. Now we never run out of soft water. Excellent settings to accommodate our needs. Larger valve allows for more water flow into the house which is very convenient.

I would recommend this product to a friend.

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SoftWater

Rochester, PA

Jul 8 , 2014
via sears.com
Overall
Great Water Softener

Easy installation. Very efficient in its use of salt - and we use a lot of water. Controls and settings are easily understood.

I would recommend this product to a friend.

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(0)
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DBowers

Chesterfield, NJ

Apr 21 , 2014
via sears.com
Overall
As good as, if not better than the Culligan it replaced

I was fortunate to be able to pick this up through a local Sears retailer. It was installed on the evening of 4/17/14 and took approximately 4 hours. The instructions were very clear, and I needed only the most basic of tools. The plumbing in my home is all PVC, so my installation was much easier without having to sweat copper pipes together. Once the unit was sterilized and in service, I noticed a difference in cold water quality almost immediately. The hot water took a bit longer to improve since I didn't bother to drain and refill the water heater. My old twin-tank Culligan softener was driven by a timer mechanism, so regardless of how much water we used, it would run daily even if we were away for an extended time. This caused the old softener to go through salt at an incredibly fast rate. This new unit is a single resin tank, but the big difference is that it regenerates based on how much water is used. This alone will pay for itself in a short time simply from salt savings. Furthermore, a very useful feature is a display that shows how many gallons per minute flow through the unit. This helped me identify a plumbing problem elsewhere in the home. If I had one complaint, it's that the bypass valve that comes with it is a plastic mechanism, not metal. This may not be an issue down the road, but I was accustomed to seeing a more robust brass valve. Otherwise, I'm thoroughly impressed with this Kenmore unit. It is 1/3rd the cost of the Culligan, was easy to set up and program, the instructions double as a service and parts manual, and I'll be able to obtain replacement parts easily through my local Sears.

I would recommend this product to a friend.

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(13)
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pcampesi

New Bern, NC

Feb 17 , 2014
via sears.com
Overall
Salt Level Light

The softner was out of salt causing the tank to fill with water up to #3. The low salt lever light is not working. I purchased the softner year and half ago.

I would recommend this product to a friend.

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(5)
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Hard_Water_Harry

Hobart, IN

Feb 5 , 2014
via sears.com
Overall
Control board fried within a month

Used this softner for a month before it stopped working. Called for warranty support. Tech took a full week to come out and said the control board was fried due to water getting on it. Despite this product being intended for use in close proximity to water it apparently has little to protect the circuit board from water. I feel the product is poorly designed in this regard. The cost for repair was almost 400.00 and would take another 2 weeks for the part to be installed. We instead decided to purchase another new softener from another retailer. Never again Sears.


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Default2

Clarksburg, MD

Jan 26 , 2014
via sears.com
Overall
It works

I would recommend this product to a friend.

The reviewer indicated they are affiliated with this product.
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robertjacksom

Anaheim, CA

Jan 25 , 2014
via sears.com
Overall
Great water softner

I had a similar softner from Sears that gave me great service for about eight years before the electronic's failed. If was easy to install, only took about 10 min.

I would recommend this product to a friend.

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Jan 20 , 2014
via sears.com
Overall
It is doing just what they said it would do.

I would recommend this product to a friend.

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PMELTech

New Carlisle, OH

Jan 13 , 2014
via sears.com
Overall
Bad Circuit Board Design

Don't buy this unit or any types similar. They have a bad circuit board design. I guess it's the salt fumes coming from the tank that eventually cause the main circuit board to go bad, through a corrosive effect. Mine lasted a little over 2 years before going bad. The board cost over $200 to replace, if you do it yourself. This is the second unit of this type that I have owned. The first one did the same thing. After replacing the board 3 times over about a 5 year period, I replaced the unit with the newer one. The salesman convinced me that Sears had corrected the problem concerning the circuit board shorting out with the newer models. WRONG!!! Don't waste your time and money! I know that I won't again.


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CCCh

Odessa, FL

Nov 15 , 2013
via sears.com
Overall
works as advertised in every respect, except for one problem

I've had it for 2 years. The turbine that measures the flow rate (for when to recharge, part #7290931) stops after about a year and it stops recharging. Plastic coating on turbine flakes off, preventing it from rotating. Push in bypass valve (no need to shut water off), remove 2 black connector clips, and pull out turbine from outlet tube and replace. you can re-use the old turbine by removing all plastic flakes.


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