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Kenmore  Ultra High-Efficiency Water Softener

  Item#  04238420000 | Model#  38420
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 Rating 4.0 | 42 Reviews | Write a review
Reg Price: $599.99
Savings: $50.00
$549.99
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Specifications & Dimensions

Capacity and Flow:_UP
Salt Storage Capacity (lbs.): 200
Water Flow Rate (gpm.): 9
Dimensions:
Depth (in.): 21
Height (in.): 48
Plumbing Connection: Up to 1-1/4 in.
Width (in.): 17
Product Overview:
General Warranty: 1 year limited parts and labor, 10 year limited tank
General Features:
Color Family: Gray
Household Size: More than 6
Iron Removal Setting: Yes
Low Salt Light: Yes
Regeneration Control System: Water Meter
Salt Storage Tank Light: Yes
Water Softener Type: Salt-Based (Ion Exchange)
Power and Performance:
Hardness Capacity (grains): 40,100
Hardness/Salt Efficiency: 5090@2.3 lbs.
Operating Pressure Range (psi): 20 - 120
Regeneration Time (mins.): 124
Softener Resin (Cu.Ft.): 1.11

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Product Description

Kenmore — trusted in the homes of more than 100 million Americans.

The Kenmore 38420 Ultra High-Efficiency water softener is Kenmore's most efficient water softener ever! This Kenmore is a great choice for anyone and the best choice for larger homes and families.

  • IntelliSoft2™ uses up to 35% less salt and 37% less water*
  • Ultra Cleansing keeps larger particles of sediment from entering the home plumbing system
  • Ultra-flow valve provides 41% better flow than the high-flow valve
  • Large lighted LCD screen allows for easy reading and menu selection in areas of low or bright light
  • Water monitoring system tracks daily water usage
  • Automatic LED salt tank light
  • Advanced low-salt indicator
  • Specifically designed for easier salt loading
  • Third-party tested and certified by the National Sanitation Foundation (NSF)

* Compared to Kenmore water softeners sold since 2001

This product comes with:

Added on March 12, 2011

 

Overall, others give this:

42 Reviews Write a review
31 Reviewers (74.0%) would recommend this to a friend.
Overall Rating Breakdown:
5stars
4stars
3stars
2stars
1stars

Reviewers may have received a benefit, like a sweepstakes entry or rewards program points, in exchange for writing a review.
Those benefits were not conditioned on the positive or negative content of the review.

Most Helpful Reviews

Praise12 found this helpful
k00kie
Jan 30 , 2012
Compact & easy to install
We ordered this online and received an Email that very same day that it was ready to be picked up at the store. Pickup was exceptionally well organized (much better than ********** in-store pickup arrangement), and less than 3 minutes passed from the moment we arrived until the package was securely resting in our van. After unpacking it we discovered that we would need adaptors to connect our 3/4" pipes to the 1" male fittings that came out of the bypass valve. Another reviewer on this site had recommended Falcon Stainless (www.falconstainless.com), so we called them (1-800-814-8444) and they shipped the parts out that same day. They arrived 2 days later and the installation only took an hour. The plastic bypass valve looked flimsy and cheap (The one on the old water softener that we were replacing was twice the size and made of metal.), but connecting it up was a snap (literally - there are snap connectors on all 4 ports.) and it was tight and drip-free from the first, which was a pleasant surprise. Once hooked up, we filled it with salt and manually triggered a regeneration. The unit is very quiet (much quieter than our old one) and easy to program and adjust. We've only had it a week, so we can't say anything about longevity or dependability. But the water is soft and we're hoping for many years of continued service.
Criticism23 found this helpful
harry68
Jun 5 , 2012
Leaking & delay in repair even with warranty
I have had this softner for 5 years It has leaked twice & flooded my garage with salt water all over & when I called to schedule repair it was impossible to get some one out. Good Luck !
 

pcampesi

New Bern, NC

Feb 17 , 2014
via sears.com
Overall
Salt Level Light

The softner was out of salt causing the tank to fill with water up to #3. The low salt lever light is not working. I purchased the softner year and half ago.

I would recommend this product to a friend.

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Hard_Water_Harry

Hobart, IN

Feb 5 , 2014
via sears.com
Overall
Control board fried within a month

Used this softner for a month before it stopped working. Called for warranty support. Tech took a full week to come out and said the control board was fried due to water getting on it. Despite this product being intended for use in close proximity to water it apparently has little to protect the circuit board from water. I feel the product is poorly designed in this regard. The cost for repair was almost 400.00 and would take another 2 weeks for the part to be installed. We instead decided to purchase another new softener from another retailer. Never again Sears.


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Default2

Clarksburg, MD

Jan 26 , 2014
via sears.com
Overall
It works

I would recommend this product to a friend.

The reviewer indicated they are affiliated with this product.
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robertjacksom

Anaheim, CA

Jan 25 , 2014
via sears.com
Overall
Great water softner

I had a similar softner from Sears that gave me great service for about eight years before the electronic's failed. If was easy to install, only took about 10 min.

I would recommend this product to a friend.

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Jan 20 , 2014
via sears.com
Overall
It is doing just what they said it would do.

I would recommend this product to a friend.

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PMELTech

New Carlisle, OH

Jan 13 , 2014
via sears.com
Overall
Bad Circuit Board Design

Don't buy this unit or any types similar. They have a bad circuit board design. I guess it's the salt fumes coming from the tank that eventually cause the main circuit board to go bad, through a corrosive effect. Mine lasted a little over 2 years before going bad. The board cost over $200 to replace, if you do it yourself. This is the second unit of this type that I have owned. The first one did the same thing. After replacing the board 3 times over about a 5 year period, I replaced the unit with the newer one. The salesman convinced me that Sears had corrected the problem concerning the circuit board shorting out with the newer models. WRONG!!! Don't waste your time and money! I know that I won't again.


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CCCh

Odessa, FL

Nov 15 , 2013
via sears.com
Overall
works as advertised in every respect, except for one problem

I've had it for 2 years. The turbine that measures the flow rate (for when to recharge, part #7290931) stops after about a year and it stops recharging. Plastic coating on turbine flakes off, preventing it from rotating. Push in bypass valve (no need to shut water off), remove 2 black connector clips, and pull out turbine from outlet tube and replace. you can re-use the old turbine by removing all plastic flakes.


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tsbrewco

Tiffin, OH

Nov 9 , 2013
via sears.com
Overall
Replacement

Replaced a 13 year old Kenmore Softener with this one. Had to make some plumbing adjustments, but seems to be functioning just fine. Hope it lasts at least as long as our prior Kenmore.

I would recommend this product to a friend.

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HappyInVegas

Henderson, NV

Nov 8 , 2013
via sears.com
Overall
Water Softener

Bought to replace a Culligan unit that only lasted 2 yrs. We had prior experience with a Sears unit so didn't waste time shopping elsewhere this time. Bought the maintenance plan too so know we will have soft water for five years.

I would recommend this product to a friend.

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Whippen

Richland, IN

Nov 6 , 2013
via sears.com
Overall
Great value!

I have used Sears water softeners for 30 years and they are a great value !

I would recommend this product to a friend.

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