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Kenmore Elite  5.2 cu. ft. Top-Load Washer w/ Steam & Accela-Wash - Metallic Gray  ENERGY STAR®

  Item#  02631623000 | Model#  31623
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 Rating 2.0 | 20 Reviews | Write a review
Reg Price: $1409.99
Savings: $410.00
$999.99
Reg Price: $1409.99
Savings: $410.00
$999.99
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Specifications & Dimensions

Dimensions:
Shipping Depth (in.): 31.31
Shipping Height (in.): 48.06
Shipping Width (in.): 29.5
Cord Length (ft.): 6
Dimensions and Capacity:
Depth (in.): 28.40
Height to Top of Cabinet: 45.43
Height with Lid Open (in.): 55.5
Washer Interior Capacity (cu. ft.): 5.2 Glossary
Washer Interior Size: 4.6 cu.ft. and greater Glossary
Weight (lbs.): 146
Width (in.): 27
Color and Styling:
Color Family: Metallic
Product Overview:
Adjustable Legs: Yes
General Warranty: 1 year limited
Quiet Package: Yes
Weight, Shipping: 146
Power:
Minimum Circuit Rating: 15 amps
Voltage: 110/120V
General Features:
Control Type: Electronic
Drain Hose Included: Yes
Fill Hoses Included: No
Power Cord Included: Yes
Remote Diagnostics: Uses Phone Receiver
Water Factor: 3.48
Durability:
Top and Lid Material: Powder coated
Wash Basket Material: Stainless steel
Cleaning:
Maximum Spin Speed (rpm): 1000
Number of Water Temperatures: 5
Wash Agitator (Motion): Wash Plate
Dispensers:
Dispensers: Prewash Detergent Dispenser, Bleach Dispenser, Detergent, Fabric Softener Dispenser
Cycles:
Wash Cycles: Permanent Press Cycle, Whites Cycle, Heavy Duty Wash Cycle, Delicate Wash Cycle, Normal Wash Cycle, Handwash Cycle, Rinse & Spin Cycle, Steam Cycle, Light Wash Cycle, Speed Wash Cycle, Specialty Cycle, Wool Cycle
Cycle Options:
Color Cycle: Yes
Cycle Status Lights: Yes
Delay Wash: No
End of Cycle Signal: Yes
Number of Soil Levels: 5
Specialty Options: Accela-Wash, Steam Treat
Spin Speed Option: 5
Efficiency:
Kilowatt Hrs. per Year: 766
Modified Energy Factor: 3.02
Certifications:
ENERGY STAR Compliant: Yes
Related Items:
Matching Electric Dryer: 02661623000
Matching Gas Dryer: 02671623000
Matching Elec Dryer Model: 61623
Matching Gas Dryer Model: 71623

Overview

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Product Description

Kenmore — trusted in the homes of more than 100 million Americans.

This 5.2 cu. ft. Kenmore Elite 31623 top-load washer features Accela-Wash™ and steam technology, which creates a wonderful selection of cycles to provide the ultimate in customized care and cleaning.

This innovative metallic gray Kenmore Elite 3162 washer also answers on call! Push a button, and the Kenmore Connect™ System sends data from the appliance directly to the Kenmore tech team via the phone. This may be all the team need to handle questions on the spot, without a no service call.

  • Steam Treat™ uses the power of steam to virtually eliminate the need to pre-treat stains
  • Accela-wash and steam technology for powerful, versatile cleaning performance
  • Built-in heater automatically warms wash water to the right temperature to assist in cleaning performance
  • Cleans bulky items like pillows and comforters with ease
  • Can clean 28 extra-large towels in a single load
  • Innovative wash plate lifts and circulates clothes through a concentrated mixture of detergent and water
  • The ENERGY STAR®-qualified, CEE Tier III rated washer uses 60% water and 50% energy compared to a standard top-load washer manufactured before 2004, using the Normal cycle
  • SmartMotion™ technology uses up to six unique wash motions to custom clean and care for clothes
  • Soft-close lid gently and quietly closes without slamming
  • 14 cycles and 5 temperatures let you customize the settings for each load
  • Kenmore Connect™ sends information over the phone for quick troubleshooting
  • Powerful, direct drive motor for long-lasting dependability

* Disclaimer: Kenmore Elite received the highest numerical score for top-load clothes washers in the proprietary J.D. Power 2014 Laundry Appliance Study℠. Study based on 6,649 total responses measuring 10 top-load washer brands and measures opinions of consumers about their new appliance purchased in the past 24 months. Proprietary study results are based on experiences and perceptions of consumers surveyed in January-March 2014. Your experiences may vary. Visit jdpower.com.

This product comes with:

Added on November 22, 2013

 

Overall, others give this:

20 Reviews Write a review
5 Reviewers (25.0%) would recommend this to a friend.
Overall Rating Breakdown:
5stars
4stars
(0)
3stars
(0)
2stars
(0)
1stars

Reviewers may have received a benefit, like a sweepstakes entry or rewards program points, in exchange for writing a review.
Those benefits were not conditioned on the positive or negative content of the review.

Most Helpful Reviews

Praise34 found this helpful
CarolynnD
Sep 11 , 2014
EXCEPTIONAL CLEAN AND QUIET JUST READ EVERYTHING BELOW.
Ok here is a review from someone who has had this exceptional washer an a matching dryer for three years. I have nothing but praise for both units...especially how quiet it is...maybe too quiet as most times I can not hear it beep when its done. I have washed everything imaginable in this washer with no issues at all ever...including "waterproof" items. It helps to READ INSTRUCTIONS FOLKS they are not complicated but most complaints I read in here is because of misuse to the machine...improper loading or detergents used etc. And OMG the capacity for large items (queen size and king size beddings) or other heavy items such as large loads of towels or carpets or jackets etc etc..this purchase was WORTH EVERY PENNY spent as I also bought a five year warranty and have not had to use it once. I get NO twisting to items because its im sure how I load items in the washer to begin with the spin cycles are sooooo efficient the sanitize setting I love as all the setting options...the dryer is also top notch and really good at getting out all excess fuzz and lint leaving clothes and other items looking like they are brand new just bought off the rack...be sure to clean the filter area often...and be sure to use the correct detergents in the washer HE detergents...I use only TIDE products or WOOLITE...there is never ANY oder... the steam refresh for dryer is very helpful...sanitize setting takes longer but well worth it... even my HUGE wall tapestry fits well..washes very well an I have not found any item to not come out looking smelling better than brand new...no positively no rust issues either...I have used the recommended washer cleaners they sell but I don't know why as seems like that's a waste of time and money as it never seems to need it but I do it as its recommended. would NEVER go back to ANY type of agitator washer or would I use a front loader as it seems like most complaints of oder are from these...and u absolutely need the booster piece for under these front loaders to stop them from "walking" for sure...and the agitator washers are very noisy as well. these use much less detergents and give a superior clean to all types of items makes blankets like brand spanking new. I thought I always got my clothes clean with a good agitator washer but gawd I was sure proven wrong with this machine... so in closing ill say this...BEST PURCHASE FOR A WASHER OR DRYER COMBO...JUST PLEASE BE SURE TO READ ALLLLLL INSTRUCTIONS GET "HE" DETERGENTS...I TOTALLY RECOMMEND TIDE AND OR WOOLITE...CLEAN THE DRYER VENTS OFTEN THOROUGHLY...DONT GET CARRIED AWAY ON PUTTING WHAT YOU WERE USE TO FOR AMTS OF DETERGENT INTO THE WASHER ITS REALLY A WASTE...JUST LOAD ...SET...FORGET...SANITIZE OPTION ON WASHER ...STEAM REFRESH ON DRYER MANY SETTINGS FOR ANY TYPE OF WASHING OR DRYING YOU WILL DO...AND BE SURE TO LOAD THE WASHER EVENLY WITH ITEMS AND YOU WONT BE BOTHERED WITH UNBALANCED ISSUES EITHER. I do sincerely hope you believe all I have said here and this helps
Criticism42 found this helpful
arlenen
Nov 7 , 2014
A lemon of a washer! Doesn't even justify one star!
I have owned this washer for 3 years and have already put in 2 computer assemblies and is now requiring a third one! From day one, the loads would go out of balance; it was water efficient, in fact I would pour additional water in the washer in order to cover and even wet the clothing inside, but was an electricity hog! A normal load took well over an hour to complete! The washer would go out of balance all of the time and when the computer assembly would start failing, the first signs were the uneven load would flash, the rinse and spin cycle would keep repeating, may or may not beep that the load was unbalanced, and then finally would have to pause load, hit the drain and spin and it may or may not complete without doing that cycle several times. The drain and spin would start to spin, would stop and then start filling the washer with water again, start to drain and then spin and may have to do that a few times--just a vicious circle of finishing a load of laundry! Fortunately I had the extended warranty on the first 2 years and that covered the first 2 repairs (the first one was less than 4 months after washer was put into service) but did not renew when it expired a few months ago. I found out this evening for me to replace the computer assembly for the 3rd time, the minimum charge would be $325 for a new computer assembly and labor. I paid over $800, on a tremendous sale, for this washer, paid an additional $375+ for 2 years for maintenance agreements, and was now quoted an additional $214 for another year of maintenance contract or pay the minimally estimated $325 in parts and labor to repair a third time. Time for a new washer--and this time less bells and whistles and it won't be a Kenmore.
 

LifeIsGood2000

Lake Zurich, IL

Dec 18 , 2014
Overall
Product flaw - rusting after 2 years!

The bleach dispenser rusted after only 2 years - Sears will do nothing about it. Sears will charge the customer to correct their product's flaw. Their "Customer Care" department gives the run around, when you finally speak to a supervisor, they offer no resolution. Will NEVER purchase another Sears appliance. Very poor quality at a very high price!


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Leakymess

Grenada, MS

Dec 16 , 2014
Overall
1 yr and it's off to the curb

Unit already has issues. Leaking after only 1 year. Purchased a household fleet of Kenmore and this unit is used maybe Twice a week with a hose hold of 2. we researched for 2 months and even stayed away from front loaders. New rule buy the cheap stuff from the big box store and just replace every 2 years.


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Ladylovek.....

Detroit, MI

Dec 8 , 2014
via sears.com
Overall
Rusting

My machine is only two years old and it is completely rusting around the bleach dispenser, which is causing rust spots on my white clothes. I am very dissatisfied with this machine. Rusting should not be occurring this soon especially on a machine this expensive! I'm done with Kenmore after this, I thought it was a quality brand boy was I wrong.


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Dec 8 , 2014
via sears.com
Overall
Save your money!!!!!!!!

Do yourself a favor and save yourself a huge headache AND A LOT OF MONEY!!!! This is the worst of the worst. Clothes dont come clean, they're wrinkled and it takes FOREVER to get a load done. I complained numerous times to the store I bought it at. I tried every suggestion they had with no solutions. I told them how much I hated this washer and was told ONLY THEN that I had a 4 month option to return it, of course I had already had it about 8 months. THIS MACHINE IS A PIECE OF ****!!!!!!!!! My mom bought one of the "cheap" washers at the same time and loves it. Wish I had done the same.


The reviewer indicated they are affiliated with this product.
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a1968eagle

Eastlake, OH

Dec 1 , 2014
via sears.com
Overall
Waste of money

I bought this machine just over 3 years ago. I purchased the 3 year warranty and just over 1 month past the warranty ended the machine started a LE code. I called Customer service and they "attempted" to do a tech service over the phone, but told me that a tech was needed to diagnose the washer. The tech charged me $84 to tell me that the machine had bad bearings and a bad control board for a estimate of over $600 and gave me a coupon for up to $100 off a new washer. What a joke, as this could have been done without the service call. Do not waste your money on this machine.


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nailgun2014

Ventura, CA

Nov 26 , 2014
Overall
Piece of junk

Constantly off balanced. only hade it for 1 1/2 years and the circuit board went out. Sears wants $324.00 to fix the circuit board, but then we still have the issue with off balance. It is made by LG so I called them and they will not even talk about the issues. Have to cut my losses and junk it. Problem is we have to buy a set in order to get them the same color. Had problems with the dryer as well when it was under warrantee. It took Sears 2 months to fix it. Will not buy my next set at Sears.


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QueenofFloydavia

Leesburg, VA

Nov 14 , 2014
via sears.com
Overall
I'd Give It No Stars If I Could

New house, new appliances. This is the worst washer I have ever used. It takes 3 hours to do a load because of all the off balance errors and water errors. There are no options to do a warm rinse, only cold. It is so pre programmed that it does what it wants to do and nothing else.


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arlenen

Saint Hilaire, MN

Nov 7 , 2014
via sears.com
Overall
A lemon of a washer! Doesn't even justify one star!

I have owned this washer for 3 years and have already put in 2 computer assemblies and is now requiring a third one! From day one, the loads would go out of balance; it was water efficient, in fact I would pour additional water in the washer in order to cover and even wet the clothing inside, but was an electricity hog! A normal load took well over an hour to complete! The washer would go out of balance all of the time and when the computer assembly would start failing, the first signs were the uneven load would flash, the rinse and spin cycle would keep repeating, may or may not beep that the load was unbalanced, and then finally would have to pause load, hit the drain and spin and it may or may not complete without doing that cycle several times. The drain and spin would start to spin, would stop and then start filling the washer with water again, start to drain and then spin and may have to do that a few times--just a vicious circle of finishing a load of laundry! Fortunately I had the extended warranty on the first 2 years and that covered the first 2 repairs (the first one was less than 4 months after washer was put into service) but did not renew when it expired a few months ago. I found out this evening for me to replace the computer assembly for the 3rd time, the minimum charge would be $325 for a new computer assembly and labor. I paid over $800, on a tremendous sale, for this washer, paid an additional $375+ for 2 years for maintenance agreements, and was now quoted an additional $214 for another year of maintenance contract or pay the minimally estimated $325 in parts and labor to repair a third time. Time for a new washer--and this time less bells and whistles and it won't be a Kenmore.


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PamelaVictoria

Saint Charles, IL

Nov 4 , 2014
via sears.com
Overall
Extremely disappointed

Terrible. It takes all evening to get one load of laundry done. Machine goes (UE) uneven just about every load and then it will not continue. This was a horrible purchase and I wish I never had bought it.


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mattinindiana

Evansville, IN

Oct 13 , 2014
Overall
Quality is slipping

Purchased this washer 3 years ago. started making a loud grinding noise. Dont think this washer is going to last much longer. Customer service stated they wont repair anything over a year old. I will have to pay the full cost. Everyone reading this knows a quality washer will last 15 years with no problems my kenmore lasted 3.


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