Kenmore Elite 4.7 cu. ft. High-Efficiency Top-Load Washer - White ENERGY STAR®Item# 02631522000 | Model# 31522
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Ratings & Reviews
Kenmore Elite 4.7 cu. ft. Top-Load Washer - Superior Fabric Care
Wash clothing the smart way with this Kenmore Elite high-efficiency washer 3152. Smart Motion technology uses 6 distinct washing motions to get your clothes their cleanest. 14 wash cycle choices and 5 temperatures let you control exactly how your clothes are cleaned. The 4.7 cu. ft. basket easily holds bulky items like bedding, and the built-in heater automatically warms water for better cleaning. With features like the Kenmore Connect System, which calls in maintenance issues for you, and an ENERGY STAR rating, this Kenmore Elite high-efficiency washer rinses away worries.
- With Smart Motion Technology, the Direct Drive Motor blends up to six different wash motions, providing customized care for each type of fabric so clothes get totally clean.
- Multiple wash cycles give your hardy work clothes, delicate linens, and stained fabrics the treatment they need to look their best.
- Medium capacity makes this washer versatile while allowing it to deliver the gentle or deep-down clean your fabrics need.
- The built-in water heater works quickly to raise temperatures and provide hot water faster, for a deep clean without the wait.
- Kenmore Connect™ quickly sends diagnostic information over the phone for faster trouble-shooting, quicker repairs and fewer service calls.
Added on July 21, 2012
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Most Helpful Reviews
We bought all new home appliances from Sears (washer, dryer, dish washer, microwave & oven). The worst purchase was this washer. We bought new machines because our 12 year old Roper brand machines weren't energy efficient. This has been a nightmare. I would estimate 75%+ of the time we get a UE error and have to go in and redistribute the load. This has happened on every size load, small, bulky, normal. This also seems to happen at the worst time, like when I NEED to leave the house and don't have time to babysit the stupid washing machine! I would highly recommend you not buy this washer. We like the dryer a lot. Have yet to have a problem and it dries the clothes fast. I wish I had read these reviews before purchasing. Bottom line, my Roper washer for which I paid $150 brand new 12 years ago and still worked when I replaced it was a much better deal than this.
We bought this washer because we wanted to be able to throw in a comforter now and then. It can't go through a load without becoming unbalanced and shutting off. I'm talking about ONE COMFORTER in what is supposed to be a high end machine! My 30 year old washer was better. And the most annoying part is, when you get tired of trying to wash through this cycle and just want to drain it, more water gets added! I would take a crowbar to this machine if I wouldn't be out the money, We had a technician come to check it out and he was as clueless as the washer itself. So to sum it up. this thing sucks.
I really don't understand all of the negative reviews on this washer, so I felt I had to give it a good review. We got this washer and dryer set after having a Maytag washer for 17 yrs. This set was on an unbelievable MLK sale and we couldn't pass it up. I read all the reviews on it after our purchase but before delivery, and I'll admit, they made me nervous. I expected a host of troubles with it; I expected it to be very sensitive and temperamental and I didn't expect it to clean or rinse well. Happily, NONE of that was true. This washer (and dryer) is awesome! First of all, it is HUGE. Yes, perhaps the washing cycles are longer than your old standard washer, but the clothes are getting much cleaner and I can wash twice the amount of clothes per load! I love all of the choices in wash cycles, spin speeds, etc. It appears to be sturdy, well-made and "intelligent" - ha. Granted I have not owned it very long but so far, so good. There is a manual and a quick-start guide that came with it. All are easy to follow and you can't really go wrong if you follow the instructions, which are simple. Please don't let others' negative reviews scare you off, this washer is a gem.
We bought the machine about 8 months after Katrina when we moved into our new house. Since then I replaced the control board once then a serviceman replaced the board again and replaced the balance springs. Now we have a hard time getting it started. There is a problem with the power button and the start button and I'm fairly sure it's the control board again. NEVER AGAIN!!!
We have had our machine for almost three years. About 8 months ago, after our first baby was born I discovered there was an issue with the water temp. settings. No matter which temp setting was selected, the water temp never changed. It was always just tepid not really warm, not really cold water. With a new baby in the house and the use of cloth diapers, we needed the hot water setting to work. Since then we have had 4 different service techs out to try to fix the machine and no luck! Each technician claims it is a different issue and seems to get the machine working a day or so, but then the problem comes right back. So I am forced to take a bucket of hot water from our bathtub and pour it in the machine before I start a wash cycle to ensure that the baby's clothes and diapers get warm water. The last guy told me that the parts he replaced are the only options left to try, so now we are out of luck. Out machine also has the Uneven, or unbalanced issue. What good is a large capacity machine if we have to wash 1 set of king sheets in two different loads to keep it from becoming unbalanced. Do not recommend this machine! Also been very disappointed with Sears' service and technicians!
Thousand Oaks, CA
Have purchased numerous Kenmore products over the years..generally very satisfied...my experience with this product would certainly keep me from ever buying Kenmore again..seriously 75% of all the loads we run go "unbalanced"... there are multiple sites with very similar complaints..so you have no excuse for not going with another Brand..
Santa Rosa Beach, FL
We got this washer about 2.5 years ago because it had good reviews and we wanted something energy efficient. After several months of normal operation, we received a notice from Sears saying that several machines required a software update to better handle waterproof items. We had never had a problem, but we let the maintenance guy come out and update our machine anyway. We have had problems ever since. It is constantly getting uE and UE errors even when the barrel is spinning perfectly level. It has recently been getting stuck in an infinite rinse/spin loop as it tries to level an "uneven" load. If we don't pay close attention sometimes it will run for hours - literally - until we stop it manually. When I called Sears, the guy told me to unplug it for 5 minutes and it would reset itself. Not so much. I just realized that a 35 minute cycle was still running after almost 2 hours.
1 Dad, 3 Middle School Age Kids, one of which is special needs. I have been using the wash/dry combo for one month. Average loads per day are about 1.5 equals 45 loads. Coming from GE DUET Front Loaders. I have NOT had a single problem. The loads are huge. The clothes come out clean. Only had one UE ... my fault .. the load was too small, Many diaper leaks require queen bed set with soak and bleach. All have come out clean and fresh. I guess the key for me is to let the clothes fall in the drum. Don't level, circle, balance .. or in any way mess with the load. Also, don't pack or stack passed the top of the drum. Oh and I read the directions. Not sure why so many bad reviews out there. I really like the set. Good Luck!
ALWAYS BEEN A KENMORE FAMILY BUT NO MORE, HAVE HAD THIS ITEM ABOUT 3 YEARS, IT IS NOW ON IT'S THIRD TRANSMISSION, THE MAIN BEARNG KEEPS GOING OUT AND CAUSING THE CHEAP PLASTIC DRIVE GEAR TO STRIP OUT. CANNOT GET GEAR SEPERATELY MUST BUY THE WHOLE TRANSMISSION. JUST ANOTHER EXAMPLE OF THE DOWNFALL OF AMERICAN PRODUCTS. BYE BYE KENMORE
This washer is the worse appliance I have ever purchased by far. I purchased it 6 years ago. I wasn't happy with it right after we got it because it didn't seem to get clothes clean and it's just my wife and I, no kids to have some "real" dirt. Within the last month it started to come up with an error code of F1, which has something to do with the circuit board and when we researched further, we found out that there were certain units that had a defect in the circuit that the manufactured repaired at no cost...However, our serial # didn't fall under the ones that did. So now we are going to have the same part replaced at OUR COST. I would recommend staying away from this model, obviously there is still an issue with it and that's too much money to spend to not last at least 10 years