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Kenmore  4.5 cu. ft. High-Efficiency Top-Load Washer w/ Express Cycle - White  ENERGY STAR®

  Item#  02628102000 | Model#  28102

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 Rating 4.0 | 45 Reviews | Write a review
Reg Price: $949.99
Savings: $300.00
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Specifications & Dimensions

Shipping Depth (in.): 28.5
Shipping Height (in.): 47.2
Shipping Width (in.): 28.5
Dimensions and Capacity:
Depth (in.): 27
Height to Top of Cabinet: 43.9
Height with Lid Open (in.): 53.9
Washer Interior Capacity (cu. ft.): 4.5 Glossary
Washer Interior Size: 4.0 cu.ft. - 4.5 cu.ft. Glossary
Weight (lbs.): 149
Width (in.): 27.5
Color and Styling:
Color Family: White
Product Overview:
General Warranty: 1 year limited
Quiet Package: Yes
Weight, Shipping: 164
Minimum Circuit Rating: 15 amps
Voltage: 110/120V
General Features:
Control Type: Electronic
Drain Hose Included: Yes
Fill Hoses Included: No
Power Cord Included: Yes
Remote Diagnostics: No Remote Diagnostics
Water Factor: 3.80
Top and Lid Material: Painted steel
Wash Basket Material: Stainless steel
Maximum Spin Speed (rpm): 1100
Number of Water Temperatures: 5
Wash Agitator (Motion): Wash Plate
Dispensers: Prewash Detergent Dispenser, Bleach Dispenser, Detergent, Oxygenated Additive Dispenser, Fabric Softener Dispenser
Wash Cycles: Permanent Press Cycle, Whites Cycle, Heavy Duty Wash Cycle, Delicate Wash Cycle, Normal Wash Cycle, Speed Wash Cycle, Specialty Cycle
Cycle Options:
Color Cycle: No
Cycle Status Lights: Yes
Delay Wash: No
End of Cycle Signal: Yes
Number of Soil Levels: 4
Specialty Options: Yes, Stain Boost
Spin Speed Option: Yes
Kilowatt Hrs. per Year: 145
Modified Energy Factor: 2.50
ENERGY STAR Compliant: Yes
Related Items:
Matching Electric Dryer: 02668102000
Matching Gas Dryer: 02678102000
Matching Elec Dryer Model: 68102
Matching Gas Dryer Model: 78102


Ratings & Reviews



Product Description

No one in its class performs better* and no one in its class cleans better.**

The Kenmore® 28102 washer is now bigger.*** It also features the high-performing Triple Action® impeller to provide a deep clean, 3-part wash motion while using less water. This triple action system includes a wash basket motion, an impeller action and a burst of concentrated detergent pumped through the wash plate.

The white Kenmore 2810 washing machine uses 63% less water and 73% less energy for over $175 per year in total savings.† It also makes it easier than ever to get whiter whites, thanks to the Timed Oxi™ dispenser. Just press a button, and your oxi additives are released into the wash at the right time to help boost cleaning power. Set-in stains are no match for the Soak cycle that helps eliminate tough stains from clothing. The PreWash option also lets you customize your wash to clean organic stains like berries, wine or extra-dirty loads.

  • Combining wash basket motion, impeller rotation and a burst of concentrated detergent, the Triple Action® impeller deep cleans fabrics while using less water.
  • Stainboost™ extends wash time for a deeper soak, better cleaning penetration and more powerful stain removal while remaining gentle on fabrics.
  • The timed Oxi-Option™ is designed to automatically add powdered oxygen cleaners at just the right moment in your washer’s cycle for deeper cleaning and brighter whites.
  • Designed to effectively clean up to 20 towels at once, this 4.5 cu. ft. capacity washer gets more clean in fewer loads.
  • Rapid basin rotation uses centrifugal force to remove excess moisture from fabrics quickly, reduce dry times and ease transfer from washer to dryer.
*Among leading brand top load washers with washplate systems greater than 4.0 cu.ft. and less than 4.7 cu. ft .as measured by DOE standards, based on an analysis of 4 criteria: AHAM cleaning score for an 8 lb load, DOE EnergyGuide in kWh/yr, average cycle times for an AHAM 8lb Normal cycle cleaning test, and machine capacity of declared DOE capacity value; total matrix score based on utility score weighting.

**Among leading brand top load high efficiency washers with washplates greater than 4.0 cu. ft. and less than 4.7 cu. ft. as measured by DOE standards, based on an 8 lb load.

***As compared to Kenmore model 28002.

†Compared to a deep fill top load washer manufactured before 2004, using the normal cycle. Average use, 11 year life and 10 loads per week.

††100% cotton, RN# 15099 from Sears, each weighs 0.90 lbs new, and are 49" x 25" new.

Added on October 10, 2013


Overall, others give this:

45 Reviews Write a review
29 Reviewers (64.0%) would recommend this to a friend.
Overall Rating Breakdown:

Reviewers may have received a benefit, like a sweepstakes entry or rewards program points, in exchange for writing a review.
Those benefits were not conditioned on the positive or negative content of the review.

Most Helpful Reviews

Praise53 found this helpful
Dec 1 , 2013
New Replacement
I recently replaced (3 weeks ago) an 8 year old Kenmore Elite set with this newer Kenmore set. I was skeptical about getting the new Kenmore Elite units as they are not made by Whirlpool as this Kenmore Washer is. We are very familiar with the HE machines and how to properly load the machines so as not to make the machine off balance. A lot of the reviews written about HE sets are from users who are moving from agitator machines to the newer technology. This machine washes well, clothes come as clean as our previous set. You have to remember to select the fabric softener option or the product will spill into the wash basket and leave residue at the end of the cycle. Our previous machine always assumed any product was used and would run water through all the dispensers. (Whirlpool should go back to this). There are plenty enough cycle choices to suit anyone?s needs. The machine is super quiet and only makes noises that a direct drive machine would be expected to (no belt). The only noticeable difference we see is that the machine is hard on towels for some reason. It will unravel the fabric on older wash clothes & towels. So to combat this we run a gentle cycle and reduce the wash time and run a low spin. As a comparison our older Calypso washer which was an absolute joy for us, was much gentler on our clothes and in my opinion the Calypso wash motion was better technology. I recommend getting a protection plan through whomever, I am sure you will need it at some point in time. The machine uses what appears to be a small amount of water, but in fact, recycles the water that an agitator machine would simply keep in the tub as it washes, so the clothes are in fact thoroughly wet and drenched in water. Overall this is a good machine, and I would recommend it! However read the manual and do exactly as it says and the machine will do its job.
Criticism39 found this helpful
Nov 29 , 2013
Possibly bad design-"Ld" error code common search on Kenmore support site
With my brand new machine, most loads of laundry "crash" -- i.e., the washer won't drain. It stops, displays "Ld," beeps incessantly, and locks all the controls. The installation was okay, I didn't have too much soap, and nothing is jammed, so Sears technical support suggested a reboot: unplug, wait a full 30 seconds, and plug it back in. Yes, that stops the beeping and un-freezes the controls. But it doesn't always get the washer going again. I restart the cycle at "rinse and spin", the machine is quiet for a while, then "Ld" and beeping restarts. Almost every time, I have had to remove all the laundry, let the washer rinse & spin empty, then wring out the laundry by hand, return it to the washer and run rinse & spin. Needless to say I'll be calling Sears again tomorrow. Perhaps I just received a lemon, but I thought I'd get the review out in time for the Black Friday week sales. If the electronics are this sensitive, I think I'd rather have an old fashioned mechanical washer and do difficult things like turning the dial to pick temperature and water level. Also, this could possibly be a common problem: If you search the Kenmore technical support site (, you will see lots of queries about Kenmore washers with similar "Ld" code problems. Oh, and I just managed to finish my first load of whites, and several of them have a greyish hue. Don't know if it's the washer or the detergent. Another mom at school recently mentioned getting greyish whites with a particular washer (don't know the model), so I thought I'd mention it as a possible problem. This review is of the Kenmore top-loading high efficiency low-water washer, model 110.2810, w/n W10550314A, newly released in stores (I think) in November 2013.


Orefield, PA

Sep 17 , 2014
constant change getting stuck

Nice washer, but is it really USABLE when you have to disassemble the washing machine EVERY TIME someone leaves change in their pocket???? VERY frustrating!!

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New Port Richey, FL

Sep 9 , 2014
Absolutely the best washing machine I have ever used!

I bought this machine almost a year ago to replace a Calypso. I was never happy with the Calypso, it didn't get the clothes clean at all. It's replacement, the 4.5 cu.ft. high efficiency top loader that I bought almost a year ago, is absolutely the best washing machine that I have ever used! I haven't had to use any bleach at all, and my whites are still as white as new. My water bill has gone down (as has my electric bill - because of the reduced drying time). I wash everything on a regular cycle, using warm water, two rinses, and medium speed on the spin. I only need to wash clothes every nine or ten days because of the capacity of this washer. I never thought I would actually look forward to doing laundry, but I do now. I couldn't be happier with this washer, and I have already recommended it to several of my friends who were looking for a new washer.

I would recommend this product to a friend.

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Raleigh, NC

Aug 30 , 2014
Best Mix of Maytag's Bravo XL 880BW 725BW

My old washer died about 10 days before Fourth of July, and I choose a new washer based off performance and country origin (USA). So Maytag Bravo XL 880BW @ 4.8 was my choice. It was on a huge deal 50% off at sears for like 48hrs but the availability/delivery time was 6-8 weeks. The Maytag 725BW @ 4.5 was also going to take at least a week. (Sears should stock more items in store. I actually left the store and came back the next day b/c they didn't have squat in stock. I had my truck and needed something that weekend) Since at this point my mind was made up on cost, it was hard to pay twice as much someplace else. So, I got the only thing in stock that was similar to what I originally wanted. And that was this Kenmore also made by Maytag. (It cost more BTW than the awesome deal on the 880BW) So this Kenmore has most of the features of the Bravo XL 880BW (wash cycles have different names) but at the reduced size of the 725BW. The only negative thing about the Kenmore vs the Maytag version is the motor parts warranty (1 year vs 10 years). Its the same motor so hopefully it wont break. Comparing my 10 year old basic Whirlpool and this, I say it cleans most things just as well with far less water. Its super quiet; i don't notice it with the laundry door closed. The interior washer size is 50x to 100x larger than my old basic top loader. With no agitator I feel better about washing comforters and sheets. I highly recommend using OxiClean over bleach for whites. Issues #1: You can't silence the finished beeper signal. I wash close at night and put them in the dryer in the morning, I don't want to hear that noise 90 min later, it would have been really easy to have this option. Issues #2: Towels are tough. We use our towels probably for 5-7 days until they smell. I have to check every option and wash on Heavy Duty to be happy with the results. I'm thinking about washing a 2nd time as a standard for towels but I'm on the fence with that one. We may just change towels every 3-4 days. :) Would I it buy again at the same sale price I paid: Yes, (full price I would buy Maytag) after about 2 months of ownership its a good washer. My biggest issue now is not washing so much that my older smaller dryer can't handle it. Aside note: if you are looking for a matching pair the Kenmore matching dryer has all the features and size of the top of the line Maytag. The 2nd level Maytag is missing the sanitize option... I might buy the dryer next year as my old one still works just fine.

I would recommend this product to a friend.

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Los Angeles, CA

Aug 29 , 2014
I'm returning this machine

I bought this machine about two months ago and hate it. I'm trading it in this weekend. Yes, it has a nice large drum, but that's about the only benefit. The water never covers the clothes completely, so often when the clothes come out of the washer they still feel dry. I can't be sure if they were ever wet. There is no way to manually control the water level. In addition, the clothes just don't get as clean as the old washer I had. Even though I bought the detergent that was specified for the machine, there is often residue left on the clothes. That means that I have to rerinse everything, and even then some of the residue may not come out. The wash cycle times are much longer, so what use to take 45 minutes, now takes at least 60 to 75 minutes. So much for energy efficiency.

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Sandown, NH

Aug 25 , 2014
Not a fan!

I needed a new washer. I debated between another front loader or a top loader. I finally settled on this top-loading washer. I like the fact that the door doesn't leak, like my front loading Kenmore did, but the clothes do not come out clean. I've had this washer for about a month now, and I can tell you that compared to my old front-loading Kenmore, I need to use more soap, and do double-rinses. The dirt does not wah off the clothes unless I use significantly more soap than the old washer. I used to wash everything on cold with no problem. With this washer, sometimes I have to go to warm to get all the dirt off. We aren't even that tough on our clothes. Light dirt doesn't come out. The fabric softener leaves marks too, and I use VERY little. That is why I have moved to an extra rinse cycle. Disappointed. Now I am stuck with this washer for the next few years. Should have stuck with the front loader. :(

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Ossineke, MI

Aug 18 , 2014
Very Efficient and Quiet

this washer was purchased as a pair with the dryer and we are very pleased with the water saving it has given. It repllaced a 20 yr old Maytag, and the fact that I got both items for less thatn anyone else around. Satisfied so far, hopefully the love will continue.

I would recommend this product to a friend.

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Carle Place, NY

Aug 13 , 2014
Awesome Deal for a good washer

Purchased this online for $439 /Free delivery. Just got it today. First load was pretty big as our old machine died last week, Colored clothes came out great. Surefire test was my sons filthy baseball uniform with dirt and grass stains (pre treated the grass stains) with white pants, it came out spotless. Clothes come out much dryer than my old Maytag, Drying time was cut in half in my old dryer. As far as taking longer to wash. Maybe a little. Maybe an extra 10-15 minutes. I don't know about you, but I don't sit in front of my washer and wait for my laundry. I have a million other things to do with the extra time. Have done 3 loads today so far. Every one came out fine. Looks like I made a great purchase.

I would recommend this product to a friend.

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Peekskill, NY

Aug 12 , 2014
Don't believe the negative reviews

This is our first High Efficiency Washer--and I did all the Consumer Reports looking, etc. Plain and simple: We could not be HAPPIER with this machine. We don't even use any fancy HE detergents either--just plain old Tide. And we have no issues with "oversudsing." All you have to do is put the clothes around--meaning, "don't cover" the middle agitator bit--no big deal. I dump my stuff in, pre-treated if it warrants-and I mean, my stuff, my husband's stuff, and my six year old's stuff---make sure that middle isn't covered, and proceed to push the various buttons. I can handle everything! I usually use the express setting, as our stuff just really isn't that dirty. But normal is also quick. With 6 cats, we have to launder quilts/duvets a lot (lots of "marking") No problem--and I've not had it "wander" across my laundry room floor or do that "ka-chunk-ka-chunk" RUN and redistribute the wash insanity! No more!!! Hooray! As we have 6, count 'em, SIX cats--I use a double rinse option. If there is still hair on items, the dryer takes that off. Our laundry is in the basement, but I'm still stymied about the "noise" issues I read in the other reviews. LOL It sort of sounds like there's some old laundress in the basement, hemming and hawing, yes-I'm serious---but it's kind of charming, not eerie. :-) And I also agree with the shorter time in the dryer, or air drying. Items are really squeezed out. And I'm all about air drying expensive cotton items---chinos, polos and button-down shirts. So, all in all, I'd say this is a wonderful washer, which I'm happy to recommend!!! And as my husband is a do-it-yourselfer (at least his $$ work clothes) he's very happy with it too!!! Would I buy again? YES!!!

I would recommend this product to a friend.

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Lima, OH

Aug 4 , 2014
Kenmore brand!

Love this brand, and the value is amazingggg! Sleek , clean, look. The bundle with the dryer is the best deal I have seen on this brand. Very pleased with our purchase. Thank you much.

I would recommend this product to a friend.

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Poughkeepsie, NY

Jul 22 , 2014
Trouble , don't buy it

Although I did not have trouble originally. This year The machine has had three service calls. The first tech told me I was using to much soap. I knew that wasn't true as I wash my laundry and then rewash to remove any residue. The machine continued to make the horrible noises after he "fixed it" two weeks later the circuit board started acting up. Same tech came back, said he ordered parts never showed back up again. In the meantime I noticed that the entire top of the machine is rusting. Then the machine started leaking water out the bottom of machine. Tech just left. The bearing went, and that was wrong from the beginning. I asked about the rust. he said they do that and it is not covered by warranty. Although this tech was very nice, I am really angry with the poor quality of such an expensive machine. This was a very expensive machine when I bought it and I purchased the extended warranty

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