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Buy Online. Pick Up in Store.
1.Select eligible products
Items available for Store Pickup are marked with a special icon.
2.Choose a store
On the product page:
Enter ZIP code
3.Complete your order
When your order is ready for pickup, print your Ready for Pickup e-mail and take it - along with the credit card used - to claim your order at the store.
4.Pick up your order
At the store, go to Merchandise Pickup and follow the instructions on the kiosk. From the time you arrive, it's Ready-in-Five - guaranteed!
Frequently Asked Questions
How does it work?
- Look for the Buy Online Pick Up In Store on products we offer both online and in the store.
- Enter your ZIP code on the Product page Delivery tab OR select Pick Up In Store at the Shopping Cart.
- Choose a convenient store with the item in stock.
- Check out and we will send you your Ready for Pickup e-mail with pickup instructions.*
- Bring this e-mail and the credit card you used for the purchase and go to the Merchandise Pickup area of the store.
- Swipe your credit card or enter your name or address at the kiosk. Within minutes, a Sears Associate will bring your item out to your car.
*Orders placed after store closing will receive an e-mail the following business day. Items due in store will receive two e-mails. See When do I go to the store? below.
How do I know that an item is available for pick up?
Items marked with Buy Online Pick Up In Store are eligible for pickup. You can check availability from the Product page or Shopping Cart.
Items will either be in stock pending e-mail confirmation or due in store within a few days.
Items that are due in store are generally not stocked at the store or are currently out of stock. The additional time allows for shipping from our warehouse to the store.
Is every item eligible for pickup?
Some items are only carried online; some items are only sold in our stores. We are continuously looking for ways to provide you with the most flexibility and convenience. Please check back periodically to see what assortments we offer for pickup.
When do I go to the store?
Items that are in stock usually can be picked up either the same day or the next day, depending on whether your order was placed during store hours. Wait to receive your "Ready for Pickup" e-mail with your pickup instructions before you go to the store. The e-mail is usually sent within 2 hours if your order is placed during store hours.
If your order is due in store, you will receive two e-mails. Shortly after checkout, you will receive the first e-mail with the date your purchase is expected in your preferred store. We will send you a second e-mail when your purchase is ready for pickup.
Can I change my mind and have the item shipped?
Before you place your order, you can select shipping/delivery (method depends on the type of item) instead. Once an order is placed for pickup, you will need to go to the store to pick it up.
Can someone else pick up my order?
Yes, you can send someone else to pick up your order, but there are a few extra steps you'll need to take to verify your identity. This is for your protection and it will only take a few minutes.
During the checkout process, be sure to check the "someone else will pick up my order" box.
You will also need to supply the name and e-mail address of the person who will be picking up your order so that we can send them an e-mail message, which they must print and present at the store when they pick up your item. This identifies them as the person you've chosen to pick up your purchase.
As you complete your order, you will be asked if you want to verify your identity through a service provider that specializes in identity verification.
If you answer "yes," you'll be taken to a site that is not affiliated with Sears, to answer a few questions about yourself based on information that the service provider maintains. Sears does not have access to the questions or the answers.
If you answer "no," then you will need to choose an alternative pickup or delivery method before completing your order.
What are the store hours?
Store hours vary. Store hours are displayed online where you select your store and on your Order Summary and Ready for Pickup e-mail.
What do I bring with me to the store?
Bring your Ready for Pickup e-mail and the credit card you used for the purchase.
Where do I go and what do I do?
For most orders, go to Merchandise Pickup, which is located at the side or rear entrance of the store. Swipe your credit card or enter your name or address at the Merchandise Pickup kiosk. Within minutes, a store associate will bring your item to your car.
Will my car or truck be big enough for the item?
Boxes are larger than the item's dimensions; some items may be quite heavy for today's smaller cars as well as large SUVs. For kitchen or laundry room appliances, you may need a large-bed pickup truck.
How do I cancel or return my purchase?
To cancel an order placed for pickup, contact our customer service for assistance at 1-888-Kenmore or the store you selected for pickup.
You may process your return at a Sears store. See our returns policy.